Privacy Policy

When you request a quote or a walkthrough we collect your name, phone number, email address and the address to be cleaned, along with any details you choose to give us about the property (size, number of bedrooms and bathrooms, pets, access instructions) and photos you upload. If you become a client we keep a record of your properties, your cleaning history and internal notes our office writes to service you properly.

We use this to prepare a quote, schedule visits, send confirmations, and tell the assigned cleaner where to go and what the job involves. We do not sell it, rent it, or use it for advertising.

For each member of staff we hold a name, phone number, email address, home address and the jobs they are assigned to. When a cleaner clocks in or out of a job, we record the time and — if their device shares it — the location at that moment.

Location is recorded only at the instant of clocking in and clocking out, to confirm attendance and calculate hours worked. We do not track anyone’s position between those two moments, and clocking in always works even when location is unavailable or the person declines to share it.

Members of our team may optionally connect a Google Calendar so their assigned jobs appear alongside their own schedule. If you choose to connect one, we request only the permission needed to create and update the events for those jobs, and we use that access for nothing else.

We do not read your personal events, we do not use Google data to train models, and we do not transfer it to anyone except as needed to provide this feature or where the law requires it. The events we create contain the job time, the address and the on-site instructions. You can disconnect at any time from your profile in the platform, or from your Google Account settings, and we delete the stored authorization when you do. Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.

We do not sell personal information. We share it only with the providers that run our platform, and only for that purpose: our hosting and database providers, which store the platform’s data; our email provider, which delivers confirmations and notifications; and Google Maps, which turns an address into a location so the right cleaner arrives at the right door.

Client and job records are kept while the relationship is active and afterwards as long as needed for accounting, tax and legal obligations. Staff records, including clock times, are kept as employment and payroll records require. Request photos are deleted once the related quote or job is closed and no longer needed.

The platform is served over HTTPS and access is restricted by role: a cleaner sees only the jobs assigned to them and never a client’s contact details or our internal notes. Office staff see only what their role requires. Access is enforced by the database itself, not only by the screens.

You may ask us what information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Location sharing can be turned off at any time in your phone’s settings, and a connected calendar can be disconnected at any time.

Our services are directed at adults. We do not knowingly collect information from children under 13.

If we change how we handle information we will update this page and the date above. Material changes affecting clients or staff will also be communicated directly.

Questions about this policy, or a request about your information, can be sent to contact@whitefield-company.com.